PRR ELITE

Questions to Ask Before Hiring a Marketing Agency

Core Vetting Rule
Speak Directly to the People Who Will Actually Execute the Work
Critical Asset Check
Verify Full Perpetual Client Ownership of Source Code & Ad Accounts
Measurement Standard
Insist on Tangible Inquiries (WhatsApp & Forms) Over Vanity Impressions
Contract Scrutiny
Check Termination Clauses, Notice Periods & Scope Change Fees
Agency Headquarters
Dataran Prima, Petaling Jaya, Selangor
Managing Director
Praveen Dharmananda

The short answer

Before hiring an agency, ask what it will do, who will do the work, what you will receive, how progress will be judged and what happens if the plan changes. The answers should be specific enough for your team to compare proposals fairly.

What to consider

Ask about relevant experience, proposed channels, deliverables, timing, approvals, reporting, account access, asset ownership and fees. Ask which assumptions the proposal depends on and what is not included.

A practical way to approach it

Treat guaranteed rankings, guaranteed sales and vague promises as warning signs. A good conversation should also cover your own responsibilities, such as supplying information, approving content and handling enquiries.

Where PRR Elite fits

PRR Elite is a Malaysian marketing and creative agency based at Dataran Prima, Petaling Jaya. Its public services cover web design and development, application development, SEO, social media, online promotion, branding and design, photography and videography, and KOL or influencer work.

Frequently Asked Questions

Why should I ask who will actually do the day-to-day work on my account?

Many agencies use senior directors to win pitches, then pass your account to fresh graduates. Asking who executes your work ensures experienced professionals manage your campaigns.

What questions should I ask about ad account and website ownership?

Always confirm that your business owns the ad accounts, website code, and creative assets 100%. Never allow an agency to run campaigns inside proprietary accounts you cannot access.

How should an agency answer questions about search engine ranking guarantees?

Honest agencies will explain that Google rankings cannot be guaranteed overnight. Beware of any agency promising instant page-one spots within 30 days.

What questions should I ask about client reporting and communication?

Ask how often reports are delivered, what metrics are tracked, and whether you will have direct WhatsApp group access to the creative team for quick coordination.

Can I request to speak with current or past clients of the marketing agency?

Yes. Reputable agencies are proud to share live client references who can speak to their communication quality, technical skill, and commercial reliability.

Have Specific Strategic Marketing Questions?

Direct founder consultation with Praveen Dharmananda. We review commercial objectives, market positioning, and realistic digital roadmaps.

WhatsApp PRR Elite (+60 18-664 0114)